I have been bringing all of my Volkswagen vehicles to this dealership for years, and they have consistently provided outstanding service. From the moment I walk in, I know my vehicle is in good hands. The dealership has proven to be completely trustworthy, always addressing any problems or issues with professionalism and care. The service advisor (Kevin) is not only knowledgeable and accommodating but also a reliable and honest resource I can count on every time. The mechanics especially Sal, are thorough, skilled, and take the time to ensure the job is done right. I appreciate the attention to detail and the clear communication throughout the entire process. It’s rare to find a dealership that truly values long-term relationships with its customers, and this one exceeds expectations in every way.

Had an issue with the AC in my GTI and they fixed it very quickly and professionally. My service manager was Omar and he was very nice, would come back again

I had service there for my Passat recently, and they were very professional! Omar was the service manager I worked with, and he was very welcoming and understanding. Definitely recommend coming here!!

Just bought a new 2025 GLI from Alfredo, who made the whole experience seamless and fast too! He was very attentive to our needs and never tried to push us into something we didn’t want or need. Was also very impressed with the professionalism of Mike, the finance manager, who took great care of us and made sure we got a deal that was right for us. We were interested in buying from Joe Heidt because it’s a locally owned independent dealer, and we weren’t disappointed. We’d used the service department in the past, but never bought from them before - now we will be sure to come back next time we’re in the market. Thank you so much!

I was super impressed with the car buying experience at Joe Heidt VW; specifically in working with sales rep Jean Hernandez. Jean was knowledgeable, approachable, and available. He offered me a variety of options - new and certified pre-owned. Jean explained pros and cons of everything and helped me feel confident in the choice that I made. I can’t speak highly enough of his professionalism throughout this entire process. Thank you, Jean!

I recently visited Joe Heidt Volkswagen as a first-time car buyer, and I couldn’t have asked for a better experience. Jean was absolutely amazing throughout the entire process. He made everything smooth, clear, and easy to understand, which was incredibly helpful for someone new to car buying. Jean’s professionalism, patience, and knowledge truly stood out. If you’re considering a Volkswagen, I highly recommend heading over to Joe Heidt and asking for Jean—he’s hands down the best sales rep I’ve worked with!

Jean was super knowledge, if you are looking to purchase your first volkswagen, let alone, vehicle, Jean is the guy for you. Thanks to the Joe Heidt family. Super amazing experience!

Great experience with Juan and Mike getting my new Atlas. Great deal, easy to get started on the website, and worth the trip over many VW dealers that were closer to me.

I have had great experiences servicing my vehicle at Joe Heidt Volkswagen. The team received me and the car on time when I arrived. They quickly reviewed my service request and got to work to confirm the vehicle. After their review, I was presented with full information about my vehicle and what was needed. I approved the needed work and once done I was on my way.

My car buying experience was a breeze at Joe Heidt VW! Jean was SO helpful and knowledgeable!! Highly recommended them. Every step of the process was seamless!

Had an amazing experience with this dealership. Honest and easiest car buying experience. So happy thanks to Matt German

We came here at 7:30 pm got a nice offer and closed the deal, great service the salesman wasn’t pushy, that how it should be!

I had a fantastic experience this week working with Chris at Joe Heidt Volkswagen. He was kind, professional, patient, and thorough. He told me everything I needed to know - and more - about the cars I was looking at. And his follow-up was equally courteous and free of pressure. Car shopping can be stressful for me, but Chris made it as easy and enjoyable as possible. Thank you, Chris!

I highly recommend this dealership. I purchased a 2024 VW Tiguan yesterday. I initially communicated with the salesperson, Christopher Napolitano, via email before visiting the dealership. He was incredibly prompt and thorough in answering all my questions. When I visited the dealership, Christopher handled everything efficiently and clearly, based on our prior email conversations. The finance manager was also precise and quick in handling the paperwork. While the explanation about purchasing additional warranties felt a bit unnecessary to me (though this is standard at most dealerships), everything else went smoothly without any wasted time. I’m very happy with my 2024 VW Tiguan. If I decide to purchase another VW in the future, I won’t hesitate to reach out to Christopher again. Thank you to Christopher and Joe Heidt Volkswagen for providing such a great experience!

Service is top notch. Omar is the best.

This review is on behalf of my mother in law, Onj, as she doesn't have a Google account. In her words: "I had the best experience I could have wished for at Joe Heidt Volkswagen in Ramsey, NJ yesterday! My salesman Jean Hernandez was by far the most knowledgeable, kind, accommodating, friendly & helpful person I have EVER bought a car from. Jean is a young guy who is professional & patient and he made me feel comfortable throughout the entire car leasing process. I will be telling all of my friends & family to ask for Jean if they are in the market for a car. My Taos is beautiful and I am so happy with it! If you're interested in a Volkswagen, Jean is definitely your guy!" Onj :)

I recently visited the service department at Joe Heidt Volkswagen and had the pleasure of working with Trevor Simon. I was blown away by his exceptional customer service skills and dedication to ensuring my issues were resolved. From the initial greeting to the final follow-up, Trevor was courteous, professional, and knowledgeable. He listened attentively to my concerns, asked insightful questions, and provided clear explanations of the necessary repairs. What truly impressed me, however, was Trevor's willingness to go above and beyond to ensure my satisfaction. He kept me informed throughout the repair process, offered helpful advice, and even followed up after the work was completed to ensure everything was to my liking. Trevor is a true asset to the Joe Heidt Volkswagen team, and I feel fortunate to have had the opportunity to work with him. If you're looking for a dealership that truly cares about its customers, look no further than Joe Heidt Volkswagen, and make sure to ask for Trevor!

I met Jean at VW of Manhattan and when I was ready to purchase a vehicle I reached out and found out he was at Joe Heidt. I live in Brooklyn, but still made the drive out and wasn’t let down. He found the exact car I needed and worked his magic to make the process seamless. Great experience with him and the Heidt team and will def recommend. Great work and amazing service. Thank you again

Great experience purchasing a used vehicle from this dealership. Our sales guy, Matt, was very patient as we test drove 4 different cars. Answered all my questions and was upfront about everything. Laid back style. Not pushy at all. A few days after I got the car, we noticed a small rupture in the tail light. Since I had taken a video of the car at the dealership (it was night time), I had proof the car was damaged before I purchased it. Talked to Matt about it and the dealership agreed to do the labor for free. I purchased the light from Audi myself.

Thank you again Jean at Joe Heidt Motors in Ramsey for your time and dedication . I drove away very happy with this purchase and in love with my brand new 2024 VW Tiguan SE R Line . Jean took the time to go over everything this vehicle had to offer and was very professional . The process was smooth and I definitely recommend visiting Jean at Joe Heidt Motors for your best deal !

I generally dislike going to car dealerships it always feels like I'm being taken advantage of starting when I walk in the door but working with Jean Hernandez was so easy and I didn't leave feeling that way at all. I felt listened to it took an otherwise uncomfortable experience and made it easy, I look forward to working with him in the future.

I had a great experience with the dealership and the salesman (Kris) was excellent—very helpful and professional. The service manager is super great and nice.

I’ve been with Joe Heidt VW since 2021 in the midst of covid. I was first greeted by Alfrado and couldn’t be happier to have such an amazing salesman!! I recently had my lease finish up and he was able to get me into a brand new and better car with ease! He always helps me handle everything that I need to with a positive and easy going attitude. He also takes his time to sit down with me and explain whatever I am confused about (which has been a lot since I first got a car with him at 19). He is always attentive and almost always answers my calls, and when he cannot, I always get a call back in little time. In fact the whole team, from sales to service is consistently kind and courteous to me. They remember me when I come in and go out of their way to make me feel at ease and supported. I also recently met Camille, at the front desk. She was EXTREMELY helpful when picking up my new car. She even offered to literally drive me back to my house when I had already signed my old car over but hadn’t had proper payment on me for the new car 😅. Overall, if this is a spot you are looking to probably shop at, or even looking at for a first car, I would highly recommend. Ask for Alfrado if you can :)

Omar Abughanieh is the absolute best at the service department. Most valuable player, out standing manners and always has a smile on. Incredibly helpful and reliable. It’s always a pleasure to see him

We had a great experience at Joe Heidt Volkswagen dealership this past weekend , and worked with Matt Germain to make our dream car happen. We came from Valhalla NY. Our entire sales process was handled over phone calls, via messages, photos and videos before we even made it to the dealership. He was super friendly and helpful and made the entire process run very smoothly. If you are in search for a new car I would highly recommend reaching out to Matt Germain at Joe Heidt Volkswagen.

All 5 stars for Stephen & his honesty , if you looking to get a best deal he,s your man !!!

Ray in service is the man! The techs and service department always takes care of me.

Very great vibe, Samantha could not have been more helpful, rest of the staff very friendly and great service.

This was the best experience ever! Samantha made my son and I feel so welcomed, relaxed, was she so professional! Not only do I love my car, I would get another one from only this dealership. I have worked with many in the area and bar none , this is lease purchase went so smoothly. The entire staff is amazing too. They are always ready and willing to help! Go Joe Heidt Volkswagon!

I recently leased an ID.4 from this dealership, and I’m very pleased with the experience. Stephen Kennedy provided outstanding service—his professionalism and friendly demeanor made the process incredibly smooth. I wholeheartedly recommend this dealership to anyone looking for a top-notch leasing experience. I couldn’t be happier with my ID.4!

Great fast service and I could eat and work while I waited!!

Great service, good atmosphere had the pleasure of working with Omar, very knowledgeable easy to work with, returning soon for my 30k service

Great experience purchasing a used car at Joe Heidt. Salesperson William was low-key, low-pressure, and answered all of our questions. No crazy hidden charges like we've found at other places. Very happy with my new car and highly recommend this dealership.

As a two time customer, Joe Heidt VW does not disappoint. Steven assisted me while I traded in my old VW for a new one and he provided phenomenal service during the entire process from start to end. I was able to purchase a brand new car and take it home the same day. Steven also spent an hour explaining to how to use all of my new car features before I took it home. I could not be more pleased to have experienced such amazing customer service, he truly made the entire process seamless.

Shopping at Joe Heidt VW was the smoothest car buying purchase we’ve experienced. As out of state buyers, they got us in and out as soon as possible. Chris the sales associate, was extremely informative over the phone and email regarding the car we were purchasing. Given that we were traveling 3hrs with OUR SMALL CHILDREN their friendliness, cleanliness and overall experience was exceptional. We would highly recommend them! Thanks again for everything Joe Heidt VW.

Michael Denardo was an amazing person to work with. He was very helpful and made the car buying process very easy. Stephen was also a great salesman'